Frequently Asked Questions
Everything you need to know about your Umbro gear and orders.
How do I determine the right size for my football boots?
We recommend measuring your foot from heel to toe and referring to our specific Umbro Size Guide. If you are between sizes, we suggest choosing the larger size for a more comfortable fit during play.
What is your return policy for teamwear and equipment?
You can return any unused items in their original packaging within 30 days of purchase. Please note that customized jerseys or personalized boots cannot be returned unless they have a manufacturing defect.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your kit ready for a match sooner.
Do you offer international shipping?
Yes, Umbro ships to most countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days depending on customs processing.
How should I care for my Umbro technical apparel?
To maintain the moisture-wicking properties of our performance fabrics, we recommend machine washing in cold water with similar colors and air drying. Avoid using fabric softeners or bleach.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer 'Buy Now, Pay Later' options through Klarna in select regions.